The Caring Continues, Together.

UConn Health Waterbury Hospital and UConn Health each bring a deep commitment to caring for patients and serving communities across Connecticut.

This transition reflects a shared commitment to:

  • High-quality, patient-centered care
  • Respect for the people who make that care possible
  • Strengthening healthcare access and stability across Connecticut

This moment is not about erasing what exists today. It’s about building on it, together, with care for the history, people, and communities involved.

Importantly, we are working through a thoughtful integration plan that allows us to fully recognize the strengths of our combined efforts. Aside from some important initial steps to align our personnel and payroll management, your day-to-day experience is likely to remain the same for the foreseeable future.  

Moving Forward Together

As we move forward together, UConn Health leadership would like to share information about the future and express our appreciation for the care, professionalism, and commitment you bring to your work.

What Is Changing

  • Name: UConn Health Waterbury Hospital is now the official name of the hospital!
  • Organization: The hospital joined the UConn Health Community Network (UCHCN), a not-for-profit entity supporting community hospitals.
  • Brand Presence: You’ll begin seeing UConn Health Community Network branding. Some applications, forms, or system functions may still display the Prospect Medical Holdings name or logo; this is normal and part of the transition. Brand implementation will be phased and guided.
  • Badge Branding: Visit security to update your badge slick. See more information below.
  • Employer: Employees are now employed by UConn Health Community Network. 

What Is NOT Changing for Day 1

  • Patient Care: Patient care continues without interruption. Care teams remain the same.
  • Day-to-Day Work: Roles, workflows, employee reporting relationships, work locations, and schedules remain unchanged.
  • Technology: Email, M365, applications, SSO credentials, and phone numbers all remain the same on Day 1.
  • Access: Your current badge access remains unchanged. Visit security for a branding update (March 1-14)
  • Certain Policies and Procedures: PTO, pay practices, titles, and other terms of employment remain the same.
  • Mandatory Training: No new mandatory training. Please complete any required outstanding trainings in HealthStream.

See more information below.

Employees

Please reference the FAQ section for answers to frequently asked questions.

Pay and Benefits

  • Pay practices will not change. Your first paycheck from UCHCN will be posted March 20, 2026.
  • Please review your tax withholdings in Oracle to confirm that they are as expected. You can make updates to your tax elections directly in Oracle as needed, and they will be reflected in your next paycheck. 
  • Please see details about benefits that will be offered to UCHCN employees on the Benefits page.
  • For your Personal Benefits Assistant, please reach out directly to Quantum Health. 

Employee Onboarding

New colleagues who have accepted their employment offer with UConn Health Community Network will receive important information outlining the required onboarding steps. Employees are encouraged to monitor their email closely and complete all required steps within the designated timeframes to ensure a smooth transition.

If you have questions or need assistance with any onboarding step, please contact WTBYHRConnection@wtbyhosp.org.

1. Background Check
  • Action needed from you: complete you background check authorization as soon as you receive the email from SSC. Once you authorize the process, your action is complete! HR will reach out to you if anything else is needed.
  • Receiving your background check report and approval is NOT a Day 1 requirement. This process is conducted by SSC and may be completed after Close. If your background check is not complete by Day 1, this does not impact your schedule. Please still report to work as planned.
  • Employees do not need to contact SSC to check the status of their background check. You will automatically receive an email notification from SSC once your report is complete and available for review/download.
  • If you notice any discrepancies in your report, there is no action needed. HR is parsing through reports and will reach out to you if needed to correct any information.
  • Background checks take different amounts of time. You may receive your report at a different time than your colleagues. This is normal!
2. Health Screening

Please watch for an email from our vendor, Concentra, with next steps and scheduling information for your screening and physical. Health screening is provided at no cost to employees. Health screenings are required for all employees and are coordinated on a rolling basis. 

  • If you are to complete your health screening at a Concentra location, Concentra will call you directly to schedule your screening and email you an intake form. Please complete this form prior to your appointment to avoid delays. 
    • If your role requires fit testing, you will need to: 
      • Bring an N95 Mask with you to your appointment.  
      • Shave beards down to stubble for the fit test to be completed.
  • Onsite health screenings, for patient-facing roles, at Waterbury Hospital are now available. Eligible employees have been contacted directly via email. 
    • Check your email for information about scheduling and intake forms from HR. Please book your appointment through the link provided. We will not be able to accept walk–in appointments. 
    • Email your completed OSHA questionnaire to WTBYHRConnection@wtbyhosp.org immediately as the providers must have time to review the in advance of your appointment. 

Policies and Procedures

Employee policies and procedures such as PTO, pay policies, titles, and other terms of employment will remain the same.

Badging Process

All employees must update the branding of their ID badge as part of the transition. If you not already updated your badge, please visit the Security Office.

What to Do:

  • Bring your current badge
  • Security will apply a UConn Health‑branded slick to your existing badge
  • Your badge will continue to work the same (doors, systems, access)

Where and When:

  • Visit the Security Office during day shifts
  • If you are a new hire, the appropriate badges will be issued during orientation.

IT & Cybersecurity

  • No change to your phone number, email/M365 access, applications, and SSO credentials on Day 1. Please continue using the same username and password you use today for all access.
  • Your access to the data and systems needed for Day 1 continuity will not change. As part of the transition and in rare cases, access to non‑WTBY data may no longer be available, so if data looks different than expected, that’s normal and by design.
  • Please be mindful of protecting data, especially Protected Health Information (PHI). Double check recipients before sending emails and only use approved systems to help reduce risk in simple, everyday ways.
  • Be aware of common phishing scenarios where scammers try to blend:
    • Emails claiming to share your new benefits or insurance information
    • Messages about an important payroll or compensation update that require immediate action
    • Unusual requests that appear to come from executives or leadership
    • Notices about updated vendor, supplier, or invoice details
    • Urgent alerts saying your email, system, or account settings must be changed right away
  • A few simple habits help protect against phishing:
    • pause before clicking
    • verify unusual requests
    • be cautious with attachments or links you weren’t expecting
    • report or ask a question about anything that feels off
  • If you receive a suspicious message or aren’t sure about an email, please report it to 203-575-2222 or ITsupport@pmh.com. Reporting helps protect everyone.

Vendor Interactions

As we continue our transition into UConn Health Community Network, some of our valued vendors and partners may contact you with questions about what this means for their existing agreements and future work.

General Guidance for those who interact with Vendors:

Route all vendor contracting questions to the Supply Chain & Contracting team.

Do not make contractual commitments or discuss contract terms with vendors.

  • Do not amend, terminate, or renegotiate agreements without Supply Chain & Legal approval.
  • Escalate immediately if a vendor expresses concerns about continuity, compliance, or payment.

Please see here for more information and FAQs.

Where to Go for Help

Please follow your current processes for support. See below for details. 

At any time:

For technology support or to report an IT issue:

call 203-575-2222 or email ITsupport@pmh.com

For HR support:

email WTBYHRConnection@wtbyhosp.org

To submit an IT ticket to report an equipment issue:

Report an Equipment Issue (your Service Now Portal)

To check the status of an IT support ticket:

Locate IT Support Ticket (your ServiceNow Portal)

Frequently Asked Questions

Where can I ask questions or raise concerns?

If your question is role-specific or urgent, you may reach out to your manager or leader.

  • HR Support: If you have a concern related to pay or benefits you can reach HR at WTBYHRConnection@wtbyhosp.org. Pay or benefits questions will be escalated directly to UConn Health leadership.
  • Technology/IT Support: Call 203-575-2222 or email ITsupport@pmh.com
  • Equipment Issues: Submit a ticket through your ServiceNow Portal

Waterbury HEALTH is partnering with UConn Health to preserve its rich history and deliver access to safe, high-quality, and affordable care for generations to come.

UConn Health is building a “public-private” health network in the state of Connecticut. The newly formed UConn Health Community Network (UCHCN) is a private, not-for-profit entity that includes UConn Health Waterbury Hospital, affiliates of UConn Health Waterbury Hospital, and other hospitals and clinics in the future.

Your employment offer letter was issued by one of the entities included in the UCHCN.

You will receive two separate W-2 forms for 2026: 

  1. The first W-2 will be for the first two months under Prospect (January 2026 & February 2026). 
  2. The second W-2 will be for the remainder of the year with UCHCN (March 2026 onwards). 

 

  • I-9: All I-9 forms must be completed by Day 1. If you are currently on leave, HR will reach out to you with instructions to complete your I-9 upon return.
  • Background Check: Your only action is to authorize your background check via the email from SSC.
    • Receiving your background check report and approval is NOT a Day 1 requirement. Please report to work as planned.
    • You do not need to contact SSC to check the status of your background check. They will automatically email you with the report when complete.
  • Health Screening: All required health screenings will be completed after Day 1.

Please visit the Benefits Page for more information.

Patient care and daily operations will continue throughout the transition. Maintaining continuous care is a priority.

Please continue using MedEx for all patient forms. Forms will be automatically updated in MedEx and available for use on March 1.

Please refer to the “Transitional Use of Legacy Institutional Name and Logo on Forms and Policies” policy regarding the use of any forms that may not yet reflect the new logo on Day 1.

No. There are no changes to the payor authorization process at this time. Please refer to the previously distributed memo for additional details.

Yes, unless otherwise communicated. Some applications, forms, or system functions may still display the Prospect Medical Holdings name or logo. To ensure a timely transition, certain existing vendor contracts remain in place temporarily. These items will be updated in phases.

Employment offer letters were emailed to Waterbury HEALTH employees by February 3, 2026, from UConn Health Community Network (UCHCN), which includes UConn Health Waterbury Hospital and its affiliates.

Employees who accepted their employment offer are completing the necessary onboarding process.

Details about employment offers: 

  • The same base salary or hourly rate was offered to what employees are receiving as of the transaction’s close date.
  • All employees retain their seniority as part of the transaction.

  • Offer letters mention only your primary role. If you have more than one position, you will retain your other role(s) in the same fashion as you do today.

  • You will continue in the same unit or department assignments you currently support today.

We will offer the same base salary or hourly rate to what you are receiving as of the transaction’s close date.

The terms and conditions of employment will continue to be governed by the applicable collective bargaining agreement.

There are no changes currently being made or implemented regarding our time off policies and programs.

No one’s schedule is changing as a result of the transaction.

From an employment compliance perspective, employees are ultimately joining a new legal entity. Similar to joining any new employer, employees need to complete the pre-employment onboarding process to meet the employment requirements. Onboarding includes completing your I-9 form, background check, and health screening. See the onboarding section for more details. 

Your hire dates will be honored, so if you have already passed your probationary period as of the transaction close date, you will not have to go through the probationary process again.

No, differentials will remain consistent with current practices.

No. This insurance coverage is provided by the current owner, Prospect Medical Holdings. Please refer to the Q&A distributed by Waterbury Leadership or reach out to WTBYHRConnection@wtbyhosp.org with any questions about the current coverage, as this is unrelated to the UConn Health transition.

To maintain a professional care environment for our patients and community, all employees are expected to continue adhering to the Waterbury Dress Code Policy.

Site Last Updated: 04.07.26

This site is intended for internal use by employees of UConn Health Waterbury Hospital and its affiliates.

Privacy Policy